Privacy Policy

This policy explains the data practices of Cossonno, a store owned and run by Cossonno LLC, a Wyoming limited liability company. Everything we collect fits into one of three buckets: personal information you give us, usage data recorded automatically, and cookies placed on your device.

Personal Information: Whenever you register an account, buy something, or write to support, you hand us details that identify you: your name, an email address, a phone number, the addresses where invoices and parcels should go, and payment details such as a card number. Account holders also have their login credentials kept by us, encrypted at rest.

Usage Data: Visiting Cossonno leaves a technical trail that our systems record on their own. That trail can include an IP address, the browser and its version, the operating system, the page that referred you, which pages you opened, when the visit happened, how long each page stayed open, and similar diagnostic readings. Reading this trail tells us where shoppers get stuck and where the site could work better.

Cookies and Similar Technologies: Small files known as cookies, together with pixel tags and related tools, are placed by Cossonno to record browsing behavior. They are what keep your cart filled between pages, remember settings you chose, and give us traffic figures. A fuller account appears in Section 9.

Here is what Cossonno actually does with the information described above:

• Order Processing and Fulfillment: Charging your payment method, packing the order, booking the shipment, and emailing confirmations and progress updates all depend on your personal information. Payment details go no further than completing the sale and screening for fraud.
• Communication: An email address or phone number is how we reply to questions, offer support, and send service messages like receipts and shipping notices. Promotional emails and newsletters go out only if you have agreed to receive them, and that agreement can be withdrawn whenever you like.
• Service Improvement: Usage data and analytics reveal buying patterns, expose technical problems, and point us toward website improvements, new features, and products our customers are likely to want.
• Personalization: What we know about you may shape which products are suggested, how search results are ordered, and which promotions you see.
• Legal Compliance: Sometimes processing is required by law, by regulation, by legal process, or by an enforceable request from a government body. We also process information to enforce our Terms of Service and to protect the rights, property, and safety of Cossonno, the people who shop with us, and the public at large.

Cossonno does not sell personal information, full stop. There are only a handful of situations in which it leaves our hands:

• Service Providers: Outside companies carry out tasks for us that we cannot do alone: taking payments, moving parcels, sending email, hosting data, and running analytics. Each one signs a contract limiting its use of your information to the job we assigned and requiring it to keep suitable security measures in place.
• Legal Requirements: A statute, a subpoena, a court order, or a government investigation may compel disclosure. We may also disclose information when we honestly believe it is necessary to meet a legal duty, to defend the rights or property of Cossonno, to prevent fraud or other illegal acts, or to keep our users or the public safe.
• Business Transfers: If Cossonno is merged, acquired, reorganized, taken into bankruptcy, or sells some or all of its assets, customer records may move to the successor as part of the transaction. You would hear about any resulting change in who owns your information or how it is used, either by email or through a clear notice on the site, together with any options available to you.

Whoever receives data from us must treat it with confidentiality and security no weaker than what this Privacy Policy promises.

A small number of named providers help Cossonno run the store. The ones most likely to touch your data are described here:

• Cloudflare (CDN and Hosting): Every page request, along with your IP address, passes through Cloudflare, which serves the site quickly and shields it with firewall rules and DDoS mitigation. Cloudflare also stores and delivers product photos and other media files.
• Cloudflare Workers: Messages sent through our contact form travel via Cloudflare Workers, which carries your name, your email address, and the text of your message to our support inbox.
• 17TRACK: Type a tracking number into our tracking page and 17TRACK looks it up against carriers worldwide to report where the parcel is. The tracking number is the only thing it needs.
• PayPal (Payment Processor): Choosing PayPal at checkout sends you to PayPal's site to approve the charge. To process the payment, PayPal receives your name, email address, shipping address, and the amount and contents of the order. What PayPal gathers on its own pages falls under PayPal's privacy statement, not ours. Your PayPal password and full funding details are never visible to us and are never stored by us.
• Payment Processors: Card payments are handled by our payment processors, which take in card numbers, billing addresses, and transaction details. Full card data is never written to our own servers; it is processed and protected on the processor's side.

Every provider above is bound by contract to protect what it processes for us and to use it only as our agreement allows. Cossonno has looked at how each of them handles privacy and is satisfied that their safeguards match our own expectations.

Want the current, complete list of sub-processors? Email support@cossonno.store and we will send it.

Keeping your personal information out of the wrong hands is a priority at Cossonno. Several layers of protection work together to prevent unauthorized access, tampering, disclosure, or loss.

• SSL Encryption: The connection between your browser and Cossonno is encrypted end to end with SSL/TLS (Secure Sockets Layer and Transport Layer Security), so card numbers, passwords, and other sensitive fields cannot be read in transit.
• Secure Storage: Records live on hardened servers that only a limited set of systems can reach. Wherever card data is touched, it is handled according to the Payment Card Industry Data Security Standard (PCI DSS) and is never kept in readable form on our infrastructure.
• Access Controls: Customer records are opened only by Cossonno staff, contractors, and agents who need them to do their work, and each of those people is under a strict duty of confidentiality.
• Regular Audits: Scheduled security reviews and vulnerability scans hunt for weaknesses in our systems so they can be fixed before they become a problem.

These are commercially reasonable safeguards, but no online system can be made perfectly secure, and we do not claim otherwise. What we can promise is a prompt response to any incident that does occur.

Cossonno keeps personal information no longer than the reason for collecting it justifies, allowing extra time where accounting, tax, or other legal duties require it.

Retention periods by category:

• Order data: 7 years, the span tax and legal record-keeping rules call for.
• Account data: For as long as the account exists, then 30 more days after it is closed.
• Payment data: Not retained by Cossonno at all; our third-party payment processor holds it.
• Communication records: 3 years, counted from when the exchange took place.
• Analytics data: 26 months, counted from collection.
• Cookie data: For the lifetimes listed in our Cookie Policy.

Cossonno belongs to Cossonno LLC, a Wyoming business headquartered in WY, United States, and it sells to customers inside the United States. Your information is stored and processed in the United States, and in some cases in other countries where our service providers keep their systems, depending on where you happen to connect from.

Wherever the data goes, we take reasonable steps to keep it under a level of protection that satisfies the laws and regulations that apply. Using the Site or giving us your details means you understand and accept that your data may be moved to, kept in, and handled within those locations.

Where you live decides which rights you can exercise over the personal information Cossonno holds. We respect and act on those rights as the applicable statutes require, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

• Right to Access: Ask, and we will give you a copy of the personal information we have about you, delivered in a structured, commonly used, machine-readable format.
• Right to Correction: Spot an error or a gap in what we hold? Tell us and we will fix it. Many details can also be edited by you inside your Cossonno account settings.
• Right to Deletion: You can ask us to erase your personal information. Some of it may have to stay for a time so we can satisfy legal obligations, resolve disputes, or enforce our agreements.
• Right to Opt Out: Under the CCPA, where it applies, you may tell us not to sell your personal information. Separately, marketing from Cossonno can be switched off at any moment through the unsubscribe link in any email or by contacting us.
• Right to Data Portability: The GDPR lets you ask for your personal data to be handed to you or passed to another organization, where that is technically possible.
• Right to Object: In certain circumstances, direct marketing included, you may object to our processing of your personal data.

Use the contact details in Section 13 to exercise any of these rights. A response will arrive within the window the law sets, usually 30 days at most. Making a privacy request will never lead to worse service or different treatment from us.

Cossonno relies on cookies and comparable technologies to keep the site working smoothly, to count and analyze traffic, and to learn how visitors interact with our pages.

Types of Cookies We Use:

• Essential Cookies: The site cannot function without these. They keep you signed in, hold the items in your cart, and let checkout run securely. Turn them off and parts of Cossonno will stop working.
• Analytics Cookies: These count visits, show which pages are popular, measure time on page, and flag error messages people run into. The findings feed back into a faster, easier site.
• Functional Cookies: Preferences such as language, region, or display options are stored in these cookies so you do not have to set them again on the next visit.
• Advertising Cookies: These may be used to show ads that reflect your interests and past browsing. They follow activity across different websites, build a profile from it, and target advertising accordingly.

Third-Party Cookies: Not every cookie on the site is ours. Analytics providers such as Google Analytics and advertising networks set their own, and they may track your online activity over time and across unrelated sites. Cossonno has no control over those cookies, so please read the privacy policies of the providers concerned.

Managing Cookies: Your browser's settings let you inspect, block, or delete cookies. Doing so is your choice, though some Cossonno features may then behave unexpectedly. Interest-based advertising can be declined separately through the opt-out tools run by the Digital Advertising Alliance (DAA) and the Network Advertising Initiative (NAI).

Pages on Cossonno sometimes link out to websites, services, or applications that Cossonno neither owns nor controls. Such links are there for convenience and reference only.

We neither endorse those destinations nor accept responsibility for their content, their privacy policies, or their practices. The moment you leave Cossonno for one of them, this Privacy Policy stops applying and the visit proceeds at your own risk. Please read the privacy policy and terms of every site you land on.

Whatever a linked third-party site does with data, whether collecting it, using it, or securing it, is that site's responsibility and not that of Cossonno.

Cossonno never knowingly gathers, asks for, or keeps personal information from a child under 13. The store and its services are built for a general audience and are not aimed at children under that age.

Should we discover that a child under 13 has given us personal information without verified parental consent, that information will be deleted from our servers right away. If you think that has happened, write to support@cossonno.store and we will act on it.

Where a user is between 13 and 18, we ask a parent or guardian to read this Privacy Policy and to keep an eye on how the Cossonno site is used.

Cossonno may amend this Privacy Policy from time to time. Any amendment updates the "Last Updated" date at the top of the page, and where it makes sense we will also flag the change with a notice on the site or an email to you.

Looking this page over now and then is the simplest way to stay current on how Cossonno protects your information. Continuing to use the Cossonno site and services after a change goes live means you acknowledge and accept the amended policy.

For material changes that significantly alter how personal information is treated, we will give notice before they take effect and, where the law requires it, give you the chance to review and consent to the new terms.

Questions about this Privacy Policy, or about how Cossonno treats your personal information, can be sent to us at any time:

• Email: support@cossonno.store
• Phone: (888) 705-3879

Cossonno LLC

30 N Gould Street, Sheridan, WY 82801, USA

Privacy requests are answered promptly and openly. Before acting on one, we may need you to confirm your identity so that nobody else can obtain or alter your information.

If our reply does not satisfy you, or you believe we are handling your personal information in a way the law does not permit, you are entitled to file a complaint with the data protection authority for your region.