Common Questions

Yes. Take the tracking number from your shipping email over to our tracking page and paste it in. You will get the most recent carrier scan along with an expected delivery date.

Packing and handover to the carrier take 1-3 business days, then the journey itself takes roughly 5-12 business days depending on your state. Shipping costs nothing, and we send to addresses in the United States only.

USPS, UPS, FedEx, or DHL, whichever suits the parcel best. The choice is made at packing time and depends on the weight of the box and where it is going.

If the parcel is still with us, yes. Message us straight away with your order number and the correct address and we will swap it before the order goes out. Once the carrier has picked it up, the label cannot be changed.

You have 30 days from the day it is delivered, and it does not matter whether you opened it, used it, or left it sealed. Original packaging is nice but not required. Our Refund Policy spells out the rest.

Write to support with your order number and a line or two about why the item is coming back. We send you an RMA (Return Merchandise Authorization) number together with the return address. When the parcel reaches us and has been looked over, the refund goes out.

Within 5-10 business days of the returned item arriving and passing inspection, the money goes back to the original card or PayPal account. Allow a few extra days for your bank or PayPal to show it on your side.

It is. The connection is encrypted with SSL, and card transactions are processed by PCI-DSS compliant payment providers rather than on our own servers, so we never hold your full card number. PayPal purchases are approved on PayPal's own site. On your statement a card payment reads "COSSONNO" (or "COSSONNO*" plus our phone number), and a PayPal payment reads "PAYPAL *COSSONNO".

Visa, Mastercard, or PayPal. You are charged once for the order and that is the end of it; we do not run memberships, plans, or repeat billing of any kind. If you go the PayPal route, you sign in there to approve the payment and land back here when it is done.

Yes, as long as it has not shipped. Put the request through our cancellation page and, if the order is still with us, we stop it and refund the full amount to the card or PayPal account you used. A parcel that is already moving cannot be recalled, but you can return it under the 30-day policy once it lands.

Three ways: email support@cossonno.store, call (888) 705-3879, or send a note through the contact page. Every message gets a reply within 24 hours.

The team is in Monday through Friday, 9:00 AM to 6:00 PM EST. Anything arriving outside those hours waits for the next business day, and we still aim to reply to everything within 24 hours.